Rules for Enforcement Action against Non-Compliance of Transactions on famateilsb2b.com
These Rules apply to the settlement of cross-border trade disputes between users that famateilsb2b.com agrees to mediate pursuant to the Rules for Transactions on famateilsb2b.com, including disputes over Online Trade Services such as Trade Assurance and Secure Payment, as well as disputes over transactions conducted by users through traditional offline trade after having approached each other via famateilsb2b.com. If there are special dispute settlement or penalty rules in respect of relevant Online Trade Services, such special rules will apply.
Any dispute arising from the performance of transactions must be settled by and between the users through their own negotiation. If the parties fail to consult or to reach any agreement through negotiations, they may apply to famateilsb2b.com for mediation through the Complaints Platform. Users must file a complaint with famateilsb2b.com within one year from the agreed delivery or payment date (whichever is later). Otherwise, famateilsb2b.com has the right to refuse to accept such complaint. For details regarding filing a complaint with famateilsb2b.com, please refer to the Rules for Transactions on famateilsb2b.com.